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Frequently Asked Questions


What Does Thinplug Privacy Policy Cover?

This privacy policy sets out how ThinPlug Ltd. uses and protects any information that you give ThinPlug Ltd. when you use this website.

ThinPlug Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ThinPlug Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2011.

What we collect and why?

We may collect the following information:

We do not sell or share your information with anyone. We only collect information as stated above so we can provide the services described on this website.

What Does Thinplug Security Policy Cover?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL which means you can safely send senstitive information to websites without the risk that it could be intercepted. This shows that any information sent between your browser and the page is encrypted.

Are my transactions secure?

Our Payment Service Provider is RBS WorldPay states:

"RBS WorldPay recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax - because RBS WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about RBS WorldPay online security visit the RBS WorldPay website at"

Are privacy of my transactions details secure?

Our Payment Privacy Provider is RBS WorldPay states:

"You should be assured that the information you provide during an online transaction is treated confidentially, and not disclosed to a third party. RBS WorldPay have adopted a set of guidelines to protect our users' privacy, which comply with the Data Protection Act 1998. A summary of guidelines is as follows:

Any questions regarding online security should be directed to RBS WorldPay at: or for information on the Data Protection Act 1998 visit"

What is RBS WorldPay?

"RBS WorldPay enable thousands of businesses to accept payments on the Internet, by phone, fax or mail. We're part of the second biggest bank in Europe, The Royal Bank of Scotland, and we have offices in the UK, US and Asia."

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